Mobility Support Tech I

CompuCom in Kent, OH

  • Type: Full Time
position filled
CompuCom Systems, Inc. provides end-to-end managed services, technology and consulting to enable the digital workplace for enterprise, midsize and small businesses. Celebrating its 30th year, CompuCom delights with individual experiences, drives workplace collaboration and productivity, and delivers operational performance and efficiency.

CompuCom enables our clients to focus on what matters most their customers and their businesses. To do so, we employ a customer-centric, hard-working, and talented group of people. Join the team today by applying to the following Mobility Support Tech I role:

The Mobility Support Tech I is responsible for supporting mobile devices within the organization on all operating platforms. This position will also be responsible for deployment, maintenance and decommissioning of all devices. Along with those duties, the role will perform technical writing for new SOPs, editing of existing SOPs and retiring old SOPs.

Support all mobile devices within the organization at all levels. Maintain professional appearance and communication with all levels of the organization. Able to maintain, analyze, and troubleshoot, software and device issues. Able to setup, configure all hardware associated with mobile devices. Assure all tickets are worked and resolved in an expedient fashion. Ensure follow up work and/or calls receive the proper attention. Provide end user support via telephone, chat, email, or in person. Assist in developing, maintaining, improving and retiring process documentation. Assist coworkers in resolution of end users technical issues. Assist in process improvements and escalations.

Managing ticket queue constantly throughout day
Responds to end-user issues via face to face interaction, telephone, chat, email or escalated helpdesk tickets
Diagnose and resolve technical hardware and software issues
Gather information to determine the issue by evaluating and analyzing the symptoms
Partners with other departments to provide technical assistance, if needed
Identify priorities and redirect problems to appropriate resources
Organize ideas and communicate appropriate messages
Stay current with system information, changes and updates

High School Diploma or GED required.
At least 4 years of hands on technical knowledge of mobile devices and software installation required.
Possess 1 to 2 years experience in a break/fix mobile device environment. Strong verbal and written communication skills.
Experience with technical writing.
A certain degree of creativity and latitude is required.
Experience with iOS, android, Internet browsers and Email clients for mobile devices
Working knowledge of up to date mobile devices
Strong communication and customer service skills with users to interpret and address their needs in an efficient and professional manner
Experience providing IT technical support to senior leaders of an organization
Ability to visualize and troubleshoot complex issues remotely
Highly developed analytical troubleshooting skills
Able to multi-task, work independently with minimal supervision as well as within a team environment

Join the Leader In the Delivery of Technology Solutions

CompuCom has a clear vision and roadmap for the future of technology, and how it can help businesses achieve their goals.

2018 Leader, Gartner Magic Quadrant, Managed Workplace Services, North America.
Recognized 15 straight years by Gartner.
We manage millions of devices and IoT nodes, including 6.4 million devices, 2.4 million network devices, 449,000+ servers and 1 million+ mobile devices.
We support 5.15 million users in North America and more than 8 million Service Desk contacts.

Learn more about CompuCom and how our comprehensive solutions and services benefit six of the top ten Fortune 500 businesses, seven of the top ten retail businesses, and six of the top ten financial services firms in North America. Visit us online at CompuCom.com

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